MEDICAL CUSTOMER SERVICE REPRESENTATIVE

Siouxland Community Health Center • Sioux City, IA

7d • Onsite

About The Position

Siouxland Community Health Center has an opening for a full-time Medical Customer Service Representative, approximately 40 hours per week. The successful candidate must be willing to work at all facilities as needed by management. This role requires solid experience and advanced knowledge in several key areas, including strong communication skills, previous successful work experience providing exceptional customer service, and experience in a medical clinic setting is strongly preferred. Proficiency in data entry and knowledge of health insurance are also highly valued. Bilingual Spanish skills are strongly preferred, as is the ability to multi-task and work efficiently in a stressful environment.

Requirements

• Solid experience & advanced knowledge of strong communication skills
• Previous successful work experience providing exceptional customer service
• Strong and proficient data entry skills
• Ability to multi-task and work quickly and efficiently in a stressful environment

Nice To Haves

• Experience in a medical clinic setting
• Health insurance knowledge or background
• Bi-lingual Spanish

Responsibilities

• Enthusiastically and consistently exhibit exceptional internal and external customer service skills
• Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
• Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
• Meet or exceed collection standards of obtaining patient co-payment
• Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed