Customer Service Representative/Marketing Intern

Ask For Cool Air Conditioning • Sunrise, FL

16d • Onsite

About The Position

Ask For Cool Air Conditioning, Inc. is a locally owned and operated business with years of experience in the HVAC industry, dedicated to providing quality service. We are experiencing rapid growth and are seeking an energetic and growth-oriented individual to join our family and help maintain our momentum. We offer customers, systems, marketing, and training. We value our employees and provide opportunities for career, financial, and personal growth. We are looking for individuals who are dependable, energetic, motivated by high earnings, possess a strong work ethic, love their work, are family-oriented, organized, and enjoy having fun. If you are seeking more than just a job and want to build a career, join the Ask For Cool team where your passion will thrive. We are expanding and hiring individuals eager for career advancement and provide the necessary tools for success.

Requirements

• High level of customer service experience (1-year experience).
• Strong computer skills.
• Advanced verbal and written communication.
• Enjoy talking on the phone.
• People person.
• Friendly and outgoing.
• High School Diploma or equivalent.
• Must be able to pass a background check and drug screen.

Nice To Haves

• Speaks Spanish (not required but huge plus).

Responsibilities

• Deliver a Wow Customer Service.
• Customer Service- Inbound and Outbound Call Taking (100-150 calls/day).
• Outbound dialing between downtime (for Recurring Services).
• Schedule 35 service appointments per day.
• Take payments & update billing information.
• Handle Post Card Mailers.
• Log tasks appropriately.
• Understand the dispatch board.
• Offer Opportunities = ticks on board.
• Manage cancellations, changes, reschedules, & refunds.
• Assist with Account/Invoice related questions.
• Shadowing new CCR’s.
• Pursue growth and learning.
• Manage social media posts.
• Create email marketing materials.

Benefits

• Steady, year-round work. We don’t downsize in the off season!
• Flexible hours available upon request.
• Opportunity to make bonuses and commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED