Customer Service Intern

Barnes • Warren, MI

5d

About The Position

This internship focuses on supporting the Customer Service Manager with various daily activities. The intern will gain experience in handling customer inquiries, providing order status updates, and offering general account support. A key part of the role involves tracking customer orders and commitments to ensure timely follow-up, and coordinating with different internal departments to gather necessary information for customer requests. The intern will also assist in maintaining customer records and preparing communications and reports. Additionally, the role involves supporting special projects and continuous improvement efforts within the Customer Service department.

Requirements

• Currently pursuing a degree in Business Administration, Communications, or a related field.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to accuracy.

Nice To Haves

• Previous customer service experience.
• Familiarity with CRM software.
• Experience with data entry and record keeping.

Responsibilities

• Support the Customer Service Manager with day-to-day customer service activities, including customer inquiries, order status updates, and general account support.
• Assist with tracking customer orders, delivery dates, open actions, and other customer commitments to help ensure timely follow-up.
• Coordinate with internal teams such as Operations, Quality, Engineering, and Supply Chain to gather information needed to support customer requests.
• Help maintain customer records, reports, trackers, and other documentation while ensuring information is accurate and up to date.
• Assist with preparing customer communications, presentations, and routine reporting as needed.
• Support special projects and continuous improvement initiatives within the Customer Service function.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree