Customer Service Intern

Barnes • Warren, MI

3d • Onsite

About The Position

This internship focuses on supporting the Customer Service Manager with various daily tasks. The intern will gain experience in handling customer inquiries, providing order status updates, and offering general account support. A key part of the role involves tracking customer orders, delivery dates, and open actions to ensure commitments are met and follow-ups are timely. The intern will also coordinate with different departments like Operations, Quality, Engineering, and Supply Chain to gather necessary information for customer requests. Maintaining accurate customer records, reports, and trackers is crucial, as is assisting with customer communications, presentations, and routine reporting. The role also includes supporting special projects and continuous improvement efforts within the Customer Service department.

Requirements

• Currently pursuing a degree in a relevant field (e.g., Business Administration, Communications, or related discipline).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to accuracy.

Nice To Haves

• Previous customer service or internship experience.
• Familiarity with CRM software.
• Basic understanding of supply chain or operations processes.

Responsibilities

• Support the Customer Service Manager with day-to-day customer service activities, including customer inquiries, order status updates, and general account support.
• Assist with tracking customer orders, delivery dates, open actions, and other customer commitments to help ensure timely follow-up.
• Coordinate with internal teams such as Operations, Quality, Engineering, and Supply Chain to gather information needed to support customer requests.
• Help maintain customer records, reports, trackers, and other documentation while ensuring information is accurate and up to date.
• Assist with preparing customer communications, presentations, and routine reporting as needed.
• Support special projects and continuous improvement initiatives within the Customer Service function.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed