Customer Service Representative-Inside Counter Sales
About The Position
Clean Spot Calgary is looking for a Customer Service Representative for Inside Counter Sales to support our walk-in customers and day-to-day customer inquiries. This role is highly customer-facing and retail focused, helping customers identify the right cleaning, janitorial, sanitation, and equipment-related products for their needs while also supporting phone and email inquiries, order entry, quotes, and administrative follow-up. The successful candidate will provide knowledgeable, friendly service, complete over-the-counter sales, and work closely with Bunzl’s internal teams including sales, service, procurement, warehouse, shipping, and management to ensure customer needs are met.
Requirements
- Minimum 1–2 years of customer service experience, preferably in a retail, counter sales, showroom, or customer-facing environment.
- Experience selling or supporting cleaning, janitorial, sanitation, safety, industrial, or related products is considered an asset.
- Comfortable assisting walk-in customers, identifying customer needs, and recommending appropriate products or solutions.
- Strong communication skills with the ability to provide professional service in person, by phone, and by email.
- Consultative selling skills and the ability to build customer confidence through product knowledge and helpful service.
- Ability to work in a fast-paced environment, manage multiple priorities, and follow up carefully on customer requests.
- Strong problem-solving, administrative, and organizational skills.
- Fast learner with initiative, a positive attitude, and a willingness to develop product knowledge.
- Strong computer skills, including Microsoft Office and Windows-based software.
- Proficient verbal and written English communication skills.
Responsibilities
- Greet and assist walk-in customers at the retail counter, providing knowledgeable product guidance and a positive customer experience.
- Recommend cleaning, janitorial, sanitation, paper, chemical, and equipment-related products based on customer needs.
- Process over-the-counter sales accurately, including order entry, invoicing, and related transaction support.
- Answer customer inquiries by phone and email in an efficient, professional, and timely manner.
- Enter orders accurately into the system, ensuring details are complete and communicating with appropriate internal teams as needed.
- Support customers using the online ordering eCommerce system and assist with order confirmation.
- Provide simple quotes, follow up on back orders and special orders, and keep customers informed of order status.
- Maintain current knowledge of promotions, product availability, and commonly requested items to support retail sales opportunities.
- Assist with merchandising awareness and keeping the customer-facing counter area organized, professional, and ready to serve walk-in customers.
- Provide administrative support to the sales team and complete related customer service duties as required.
- Work independently with minimal supervision while contributing positively in a team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
