Inside / Counter Sales Representative
About The Position
Noble is seeking an Inside/Counter Sales Representative for their Guelph (HVAC) Profit Centre, specializing in Plumbing & HVAC products. This role involves interacting with customers via phone, fax, or email to address inquiries about quotes, orders, and lead times. The representative will collaborate with internal and external departments, including Outside Sales, Manufacturing, Vendors, and Shipping, to manage purchase orders and ensure excellent customer service. Key aspects of the role include maintaining up-to-date product knowledge and keeping clients informed. This is an existing vacancy with a base salary of $50,000-$55,000 per year. Noble emphasizes investing in its teammates and offers opportunities for internal growth, training, and development.
Requirements
- Superior customer service skills
- Well organized, able to multitask, and work well under pressure
- Strong written and oral communication skills
- Excellent presentation ability
- Knowledge of, or the willingness to learn technical and advance skills
Nice To Haves
- Previous experience in Plumbing/HVAC sales and/or customer service
- Technical Plumbing/HVAC knowledge
- Experience using Trend, Word, Excel, and Outlook
Responsibilities
- Sell Plumbing and HVAC products to assigned and potential customers
- Answer all Plumbing and HVAC requests and provide product quotation and technical support
- Create tender project quotes, review specs, get prices, keep quote logs, and follow up with vendors/customers
- Prepare submittals, receive approvals, purchase non-stocks, and oversee order progression of equipment
- Collaborate with the profit centre team to close sales and provide excellent customer service
- Provide direct sales service and product line information to customers (in person, or by telephone/e-mail), and ensure customer needs are satisfied
- Process sales, including entering orders, pulling product out of inventory, and scheduling delivery or helping buyers load orders
- Evaluate customer needs and upsell product where appropriate to maximize sales
- Perform other related profit centre duties to support business needs
Benefits
- Internal growth opportunities
- Access to training and development programs
- Comprehensive benefits package
- Medical & Dental coverage
- Pension and RRSP contribution opportunities
- Additional insurance coverage
- Student Loan Repayment Benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
