Inside / Counter Sales Representative

Noble Corporation•Kingston, ON

4d•Onsite

About The Position

Noble is seeking an Inside/Counter Sales Representative to join their Kingston Profit Centre. This role involves working closely with customers via phone, fax, or email to respond to inquiries about quotes, orders, and lead times. The representative will collaborate with internal and external departments such as Outside Sales, Manufacturing, Vendors, and Shipping to manage purchase orders and provide excellent customer service. Key aspects of the role include maintaining product knowledge, keeping clients informed, and contributing to the success of customers' businesses.

Requirements

Superior customer service skills
Well organized, able to multitask, and work well under pressure
Strong written and oral communication skills
Excellent presentation ability
Knowledge of, or the willingness to learn technical and advance skills

Nice To Haves

Previous experience in Plumbing/HVAC sales and/or customer service
Technical Plumbing/HVAC knowledge
Experience using Trend, Word, Excel, and Outlook

Responsibilities

Sell Plumbing and HVAC products to assigned and potential customers
Answer all Plumbing and HVAC requests and provide product quotation and technical support
Create tender project quotes, review specs, get prices, keep quote logs, and follow up with vendors/customers
Prepare submittals, receive approvals, purchase non-stocks, and oversee order progression of equipment
Collaborate with the profit centre team to close sales and provide excellent customer service
Provide direct sales service and product line information to customers (in person, or by telephone/e-mail), and ensure customer needs are satisfied
Process sales, including entering orders, pulling product out of inventory, and scheduling delivery or helping buyers load orders
Evaluate customer needs and upsell product where appropriate to maximize sales
Perform other related profit centre duties to support business needs