Customer Service Representative (Industrial Bearings) - Oakville, Ontario

Schaeffler • Oakville, ON

11d • CA$60,000 - CA$80,000 • Onsite

About The Position

Schaeffler is a dynamic global technology company with a long history of private ownership and an entrepreneurial spirit. As a partner to major automobile manufacturers, as well as key players in the aerospace and industrial sectors, Schaeffler offers significant development opportunities. This role is located onsite in Oakville, Ontario, and is for an existing vacancy. AI is not used to review applicants.

Requirements

• Undergraduate Degree in Business Administration, Engineering
• 3 to 5 years of experience

Responsibilities

• Provide qualified support services for assigned customer group and sales organization, at all stages of the order attainment and fulfillment process.
• Implement and align the service standards agreed (concerning e.g. quotation and contract management, price list management, master data management, etc.).
• Develop and implement internal interfaces to ensure efficient end-to-end processes.
• Analyze customer inquiries and complaints and coordinate with involved departments to realize corrective actions.
• Identify optimization areas, and implement respective projects, potentially involving stakeholders from sales, logistics and supplier.
• Provide advice to accountable stakeholder in the sales organization or with the supplier organization.
• Operates as link between sales organization and assigned customer groups.

Benefits

• Medical and dental benefits the 1st of the month following date of hire
• Up to 6% in Pension Matching Contributions, effective 60 days from benefits activation
• Annual Defined Profit-Sharing Plan (dependent upon company performance)
• Employee Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level