CLIENT SERVICE REPRESENTATIVE - ONTARIO (HYBRID)

Green Shield Canada•Toronto, ON

8d•CA$58,283 - CA$72,854•Hybrid

About The Position

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians. We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees. Base Salary: CAD $58,283.00 - 72,854.00 Working with our Business Development Managers, Account Managers and our internal partners and be the voice of GS to our clients and plan advisors. Speak regularly with plan administrators and plan advisors in answering questions and problem solving their issues. Educate and empower clients and plan advisors on GS processes and tools such as plan administration online. Play a key role in implementing new clients or plan amendments and facilitating unique enrolment and benefit administration requirements. Required to attend client meetings including new group implementations, employee meetings, problem solving sessions, and general relationship building events. Assist Business Development Managers and Account Managers with plan advisor meetings, including the sharing of GS’s capabilities and our value proposition, as well as participate in finalist presentations. Our clients and Account Executives will rely on you to pull quality information out of Advantage by running various reports.

Requirements

Minimum of 5 years of experience in benefits and/or related industries.
Post-secondary degree or diploma.
Understanding of benefit administration issues, claims processes, and group contracts/booklets.
Excellent verbal and written communication skills.
Comfortable presenting GSC in various settings.
Ability to problem-solve and make decisions with strong attention to detail.
Ability to multi-task, work well under pressure, and be self-reliant, with a focus on team success.
Valid driver’s license and vehicle required.
Proficiency in English is required.

Nice To Haves

A passion for our customers and their plan members.
Have a positive attitude, and enjoy learning from and teaching clients, internal partners, and teammates.
Be a member of a highly effective TEAM.
Committed, professional, and take ownership & accountability.
Strive to achieve excellence and have fun.

Responsibilities

Work with Business Development Managers, Account Managers and internal partners to be the voice of GS to clients and plan advisors.
Speak regularly with plan administrators and plan advisors to answer questions and solve problems.
Educate and empower clients and plan advisors on GS processes and tools, such as plan administration online.
Play a key role in implementing new clients or plan amendments and facilitating unique enrollment and benefit administration requirements.
Attend client meetings, including new group implementations, employee meetings, problem-solving sessions, and general relationship-building events.
Assist Business Development Managers and Account Managers with plan advisor meetings, including sharing GS’s capabilities and value proposition, and participating in finalist presentations.
Pull quality information from Advantage by running various reports for clients and Account Executives.

Benefits

We believe a career should be meaningful. Not just a means to earn a living.
Our culture is one where everyone's voice is heard and valued.
We dare to challenge the status quo.
We believe that your workplace should empower you to be the best version of yourself.
We provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
Inclusivity makes us a stronger, smarter and more informed organization.
Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities.
A career at GreenShield isn’t just about personal achievements, it's about making a difference together.