Client Service Representative

VCA Animal Hospitals•Los Angeles, CA

12d•Onsite

About The Position

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. We have been a cornerstone in the community for over 15 years, offering specialized services including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology. As a Customer Service Representative (CSR) at VCA ASEC, you will play a vital role in supporting our clients and patients, ensuring pets receive top-notch care, and helping our doctors perform at their best. You are the face of our hospital and the first step in building trust with our clients, enabling us to provide outstanding care to pets in need. We are looking to expand our team and elevate our customer service.

Requirements

3+ years of experience in client service
Reliability
Desire to exceed client expectations of service
Strong attention to detail
Previous experience in the medical field
Experience in veterinary medicine, with specialty medicine experience being a plus
Compassion for pets and people
Thriving in a fast-paced environment and managing well under pressure
Exceptional communication skills
Responsible, honest and accountable
High emotional intelligence
3+ years customer service/reception experience required
Previous experience in a medical, dental or veterinary hospital required
Exceptional verbal communication skills required
Able to work week days and weekends
Able to multi-task in fast paced environment
Computer literate
Ability to commute/relocate to Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Preferred)

Nice To Haves

Veterinary experience: 1 year (Preferred)

Responsibilities

Warmly greeting clients in person or over the phone.
Handling telephone calls, texts, emails, WOOFware and Teams messages.
Managing patient check-ins, appointment scheduling, and confirmations.
Explaining treatment plan fees and invoicing to clients.
Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
Offering alternate payment methods to clients.
Managing patient records for appointments.
Overseeing electronic medical records, reports, and correspondences.
Ensuring appointments, medical records, and electronic payments are well-organized.
Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
Making quality decisions to choose the most appropriate course of action.
Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
Participating in webinars and other continuing education opportunities to expand your knowledge and skills.