Customer Service Representative II - Levelland, TX
About The Position
The Customer Service Representative II works in all aspects of customer service, including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs. Wilbur-Ellis is a privately held and consistently profitable company that markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients, employing over 4,000 people throughout North America and Asia-Pacific. The company has over 100 years of success and growth, driven by its people who are leaders and team players with creativity, entrepreneurial spirit, and dedication to quality work, customers, and each other. Wilbur-Ellis invests heavily in its employees through skill development, training, competitive compensation and benefits, and a tradition of promoting from within.
Requirements
- 2+ years of experience
- Proficiency with Microsoft Office Suite
- Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
- The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
- Mobility to move freely across uneven terrain both indoors and outdoors safely
- High School Diploma or equivalent
- Read, write, and speak English fluently
Nice To Haves
- Strong interpersonal and effective communication skills
- Good organizational skills with strong attention to detail
- Able to respond professionally to inquiries or complaints
Responsibilities
- Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
- Respond to customer sales inquiries in a timely, accurate, and appropriate manner
- Submit and code bills and invoices to the AP department for payment
- Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
- Conduct monthly inventory cycle counts and annual inventory
- Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
- Prepare reports under manager’s supervision
- Aid team members in administrative tasks
- Stocking and retrieving items
- Making deliveries
- Operating a forklift
- Maintaining a safe and organized work environment
- Supporting general branch needs
Benefits
- Skill development and training
- Competitive compensation and benefits
- Tradition of promoting from within
- Supportive, people-first work environment
- Vacation
- Holidays
- Health insurance
- Dental insurance
- Vision insurance
- Mental health benefits
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
