Customer Service Representative II - Richardson, TX

Air Distribution Technologies Careers • Richardson, TX

1d • Onsite

About The Position

Kreuger, an Air Distribution Technologies, Inc. company, is seeking a Customer Service Representative for an on-site position in Richardson, TX. As the face of the company, our Customer Service team has the opportunity to build strong customer experiences and lasting relationships. We are looking for a team player who puts the customer first. If you are passionate about working with customers and thrive in a team-oriented, employee-friendly environment, this is the perfect position for you!

Requirements

• High school diploma or equivalent.
• 2+ years of experience in a customer service support role, preferably in a manufacturing environment.
• Experience with Customer Relationship Management (CRM) software, order management software, and customer service management software.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams software.
• Demonstrated proficiency in basic mathematics and strong written and verbal communication skills.
• Strong team player with the ability to prioritize customer needs and multitask as needed.

Nice To Haves

• Experience with SugarCRM software is preferred

Responsibilities

• Serve as the primary communication link between customers and internal departments to facilitate customer orders and requests.
• Assist customers with inquiries, order-related issues, product information, credits, and other account-related matters.
• Verify orders and resolve any errors or questions as they arise.
• Respond to customer inquiries regarding order-related questions.
• Process change orders, credits, and product return authorizations.
• Provide information to customers and sales staff on order-related issues via incoming calls and emails.
• Perform other duties as assigned by the Customer Service Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED