Customer Service Representative I

Northcentral Electric Cooperative • Olive Branch, MS

8d • Onsite

About The Position

The purpose of this position is to provide prompt, accurate and courteous service to members, visitors, public and fellow employees.

Requirements

• Entry level position through minimum of 3 years’ experience.
• Must have High School Diploma or G.E.D Certificate.
• Must develop knowledge of programs and services offered by Northcentral.
• Must learn Northcentral’s Customer Information System.
• Knowledgeable in the use of calculators, Microsoft Office products and other office equipment.
• Must maintain confidentiality.
• Must communicate effectively in writing and verbally.
• Must handle public in a courteous and effective manner both in person and over the telephone, including contacts that may be unpleasant and upset.
• Must work as part of a team.
• Must work effectively in highly stressful situations, multitask and have excellent organizational skills.
• Must have excellent memory to answer member questions regarding Northcentral programs, requirements, policies and procedures.
• Must gather detailed information from members and accurately update system.
• Must have a willingness to learn new processes and procedures.

Responsibilities

• Receive service requests, including but not limited to meter installations and removals, meter changes, security light repairs, line maintenance orders, high bill complaints, reconnects, etc.
• Process member payments by phone.
• Process disconnects manual and service collar; process reconnects and apply fees to member’s account.
• Process job orders into the Customer Information System and distribute paperwork to proper employees or send to mobile dispatch.
• Receive applications for membership and verify identification and property ownership information. Determine deposit required and miscellaneous charges appropriate for member accounts.
• Receive member calls for extensions and make arrangements to pay.
• Receives and records information, comments, inquires, extensions, complaints, etc., and action taken in members’ account.
• Perform Radio Operator duties when needed.
• Communicate with Commercial Account Coordinator on commercial account requests and new service.
• Scan documents into Customer Information System.
• Create and send letters to members for returned checks, debit/credit cards and other correspondence as needed.
• Set up debit/credit card billing drafts and AutoPay for members.
• Back-up front desk receptionist when needed.
• Answers questions concerning any marketing programs offered by Northcentral.
• Answer Customer Service emails.
• Assists with Northcentral Connect inquiries, takes payments, discuss billing, etc.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED