Customer Service Representative I

Markem-Imaje•Keene, NH

9h•Hybrid

About The Position

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. The Role: Customer Service Representative will serve as the primary interface for customers. You’ll navigate our ERP system (SAP), our Sales Order Automation tool, as well as our B2B portal to process quotes, orders, returns, credits, and debits. Consistently deliver high quality service that instills customer confidence and loyalty.

Requirements

High School Diploma or equivalent required
Previous customer-facing experience and data entry experience.
Superior data entry speed, accuracy, and attention to detail.
Ability to thrive in fast-paced environment and remain calm under pressure.
Strong planning and organizational skills.
Excellent written and verbal communication skills.
Superior active listening skills with the ability to interpret client needs.
Strong problem-solving skills.
Proven ability to build customer rapport.
Commitment to continuous improvement, teamwork, and collaboration.

Nice To Haves

2 or 4-year degree preferred
Familiarity working with SAP and Salesforce a plus.

Responsibilities

Interpret and process customer requests and general inquiries.
Collaborate with cross-functional team members to satisfy customer requirements.
Create and maintain ERP system records with a superior level of accuracy.
Maintain Company product and service knowledge sufficient to satisfy customer needs.
Consistently provide accurate, prompt, professional service, and follow-up.
Decisively resolve routine customer concerns.
Leverage customer feedback to drive continuous improvements.

Benefits

401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account
health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off
10 paid holidays per calendar year
paid vacation days beginning at 80 hours annually
64 paid sick leave hours annually or as provided under state and local paid sick leave laws
tuition reimbursement at the maximum amount of $5,250 per employee per calendar year
business travel services
employee discounts
employee assistance program that includes company paid counseling sessions and legal services