Customer Service Representative I

First Bank Richmond • Shelbyville, IN

4d • Onsite

About The Position

Customer Service Representative I (CSR I) will be the face of the Bank at our retail branches. CSR I will maintain long-standing customer relationships and effectively build new relationships within our community markets. CSR I will be primarily responsible for handling day-to-day deposit, withdrawal, and cash transactions for existing customers while also assisting customers with identifying and selecting other products that may meet their needs.

Requirements

• High school diploma, or equivalent
• Previous cash handling experience
• Excellent customer service skills
• Strong interpersonal communication skills
• Basic clerical skills, including working knowledge and ability to use MS Office Word and Excel
• Ability to proactively solicit new business
• May be required to stand for periods of time, and may be required to life bags/boxes of coin, weighing up to 50lbs

Responsibilities

• Provide excellent customer service
• Process customer financial transactions
• Assist with customer inquiries
• Maintain current knowledge of Teller policies and procedures
• Maintain and balance cash drawer
• Promote and cross-sell Bank products and services
• Build and maintain sales portfolio through Sales Management
• Consistently achieve 80% of individual sales goal
• Participate in community involvement initiatives
• Perform additional responsibilities, as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees