Customer Service Representative I

Human Resources • Bettendorf, IA

7d • Onsite

About The Position

Founded in 1879, Nott Company is the premier provider of engineering, integrated systems, and supply chain solutions that will enhance efficiency and reliability to achieve optimal performance and growth. We are 100% employee owned with a passion for growth and excellent service to our customers. Come join our Customer Service Team! If you are passionate about customer service and enjoy working with industrial and manufacturing companies to meet their technical product needs, we are the place for you! This is an in-office position and is considered non-exempt and eligible for overtime pay.

Requirements

• High school diploma or GED required.
• Minimum 2 years business-to-business customer service experience preferably in a distribution or manufacturing setting.
• Excellent written and oral communication skills
• Strong mechanical and sales aptitude
• Ability to effectively work with multiple internal departments
• Ability to handle multiple tasks
• Proficient in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

• Business and/or technical degree preferred.
• Experience working with OEM (original equipment manufacturers) customers highly desired.

Responsibilities

• Process all incoming orders in a timely manner from receipt of order through verifying product availability, pricing, margin, terms, credit status, order entry, release and order special products.
• Provide professional, timely and efficient assistance to customers to address questions and resolve problems including product returns, and identification and recommendation of process improvements.
• Provide basic technical product information to customers.
• Assist outside sales representatives, engineering or estimating with quotation process.
• Actively monitor the status of open customer purchase orders; backlogs, expedite and/or reschedule as necessary. Collaborate with other departments and communicate updates to the customer.
• Manage customer portals.
• Manage VMI (Vendor Managed Inventory) orders.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as assigned.

Benefits

• medical and dental insurance
• life/AD&D insurance
• short and long term disability
• flexible spending accounts
• paid holidays
• personal time off
• 401(k) and ESOP retirement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED