Customer Service Representative I
IU Health•Indianapolis, IN
•Onsite
About The Position
The CSR I responds to patient/customer inquiries via phone and email in a timely and professional manner. Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines. Collaborates with other departments for issue resolutions as necessary. Accurately gathers and documents patient/customer information and interactions for database recording and scheduling. Processes orders, exchanges, and other service requests. Maintains professionalism and a positive attitude in all patient/customer interactions.
Requirements
- High School Diploma/GED is required.
- Requires 0-3 years of relevant experience.
- Requires proficiency in Microsoft Office.
- Requires the ability to manage time effectively in a fast-paced environment.
Responsibilities
- Respond to patient/customer inquiries via phone and email in a timely and professional manner.
- Determine the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
- Collaborate with other departments for issue resolutions as necessary.
- Accurately gather and document patient/customer information and interactions for database recording and scheduling.
- Process orders, exchanges, and other service requests.
- Maintain professionalism and a positive attitude in all patient/customer interactions.
Benefits
- advanced clinical training
- leadership development
- promotion opportunities
- cross training development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
