Customer Service Representative I

American Carpet South • Hudson, NH

9d

About The Position

The primary role of the Customer Service Representative is to schedule all projects in a timely manner according to the installation type sold and ACS capacity while also verifying work scope and communicating job site requirements to the consumer. This role will also be responsible for landing technicians and closing installs ensuring ACS is meeting time and quality commitments.

Requirements

• Experience in a Call Center environment.
• Enjoy speaking with customers over the phone and finding resolutions.
• Ability to manage a high volume of calls per day.
• Willingness to engage in detailed tasks and seek out the next task.
• Value customer service and understand how to "SAY YES" to the customer.
• Adaptable to changes in processes and not afraid of challenges.
• Proficient computer skills and ability to navigate various systems.
• Strong problem-solving skills.
• Understanding of teamwork.
• Willingness to work overtime and/or weekends.
• Organized and able to maintain organization.

Responsibilities

• Making and receiving a high number of scheduling calls.
• Verifying purchased items with the customer to ensure they receive the correct product.
• Receiving calls from the Installation team regarding their estimated time of arrival and when they arrive to the customers home.
• Following up with the customer upon installation to make sure they are highly satisfied.

Benefits

• Medical
• Dental
• Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match
• Voluntary Short Term Disability
• Company Paid Life Insurance and ADD
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed