Customer Service Representative I

Sonic Healthcare USA•Austin, TX

1d•Hybrid

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is full-time during first shift. Schedule Details Saturday and Saturdays 9am - 6pm (1hr lunch break) Schedule designed to support work-life balance while meeting weekend operational needs In this role, you will: Provide patients, clients, and internal laboratory teams with exceptional customer service via inbound calls Assist with call alerts and stat call support Work in a fast-paced call center environment Champion safety, compliance, and quality standards Accurately document interactions while maintaining confidentiality and professionalism Training & Work Location Training for this position is conducted on-site Eligibility for a work-from-home arrangement after 90 days, based on performance, attendance, and quality metrics This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Requirements

High School Diploma or equivalent
1 year of experience working in a call center or in the laboratory
Exceptional communication skills
Top notch typing proficiency (at least 35wpm), including 10-key
Ability to thrive in a fast-paced environment

Nice To Haves

Associate’s Degree or Medical Assistant training
2+ years of laboratory training or experience in specimen collection and processing
Data entry experience in a production environment

Responsibilities

Provide patients, clients, and internal laboratory teams with exceptional customer service via inbound calls
Assist with call alerts and stat call support
Work in a fast-paced call center environment
Champion safety, compliance, and quality standards
Accurately document interactions while maintaining confidentiality and professionalism