Customer Service Representative I

Koniag Government Services, LLC•Oklahoma City, OK

16h•Onsite

About The Position

Koniag Advisory Business Solutions, LLC, a Koniag Government Services company, is seeking a Customer Service Representative I to support KABS and our government customer in Oklahoma City, OK. This position requires the candidate to be able to obtain a Public Trust. This position is covered under the Service Contract Act. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, paid holidays, paid Vacation, paid sick leave and more. Koniag Advisory Business Solutions is seeking seasoned full time Customer Service Representatives who focus on customer support to join our team supporting the Indian Health Service, Oklahoma City Area Office and facilities throughout the Oklahoma City Area.

Requirements

High School Graduate. College a Plus
Experience identifying and analyzing relationships among organizational needs and objectives, costs, and inventory management guidelines.
Problem-solving techniques and processes, along with the ability to communicate, positively, solutions to problems that arise.
Knowledge of customer service practices and problem-solving techniques to ensure the timely resolution of customer inquiries and of problems.
Must be computer literate, have general knowledge of computerized databases, and must learn new computer software applications as necessary to accomplish tasks.
Intermediate knowledge of various software (i.e., Word, Excel, PowerPoint, and LINK) to perform automation duties to include, but not limited to: electronic mail, calendar, and database management.
This position requires the candidate to be able to obtain a Public Trust.

Responsibilities

Receives telephone calls and refers inquiries or persons to individuals within the facility, responsible for the particular area of inquiry.
Reviews incoming correspondence, refers to required personnel, and routes other incoming materials to the indicated individuals.
Reviews memoranda, publications, etc., preparing pertinent comments to bring awareness to items about action/inaction.
Composes and prepares letters, memoranda on such matters as requests for information on the status of requests, requisitions, and acknowledgement of correspondence received.
Reviews outgoing correspondence for procedural and grammatical accuracy, conformance with general policy, format style, and adequacy.
Reviews for accuracy documents such as purchase requisitions, purchase orders, training requests, and contractor invoices.
Considers the normal acquisition channels, lead time, availability, storage or staging space, frequency of use, and documentation requirements when providing support for buying, storing, and issuing supplies.
Compiles, analyzes, and summarizes information relating to the designated supply inventory requirements.
Assist in establishing, organizing, and maintaining records, including subject matter files, records, publications, directives, and related materials.
Provides information from files when information is requested.
Develops methods for automating administrative reports.
Prepares narrative/descriptive information and summaries of data for reporting purposes.
Draft reports, letters, and memorandums. UFMS duties, which include requisitions for NSSC.
Prepares monthly, quarterly, and annual reports (or as needed) on account balances and status of funds.
Assists in the management of funds for administrative support and other services.