Customer Service Representative I

Momar Inc • Atlanta, GA

5d • Onsite

About The Position

Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta GA, is seeking a Customer Service Representative to join the Momar family. Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for assisting both internal and external customers with orders via telephone and email.

Requirements

• Ability to multi-task and prioritize work in a fast paced.
• Strong organizational skills and attention to detail
• Excellent professional verbal and written communication skills required.
• Strong problem-solving skills
• Ability to navigate through multiple computer applications with speed and accuracy.
• High School Diploma or Equivalent
• Two or more years of experience in customer service.
• Prior database management and sales support experience.

Responsibilities

• First point of contact for general inquires regarding orders and products
• Manage the shipping and routing of orders with freight carriers.
• Accurately process and track orders until delivery. Provide proof of deliveries
• Coordinate with other departments to resolve inquires.
• Responsible for entering, editing, and replacing orders.
• Email Invoices and Process payments
• Respond to emails in the Customer Service Email Workbox
• RMA’s for FedEx and Truckline orders
• Complete credit memos and 60 Day Letters
• Perform other duties and special projects as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED