Customer Service Representative I
Hudson Technologies Inc• Champaign, IL, US, IL
•Onsite
About The Position
Our Customer Service Representatives are an integral part of the Hudson team building relationships with customers, helping our sales team maximize business and ensuring customer satisfaction, retention and growth through exceptional service and attention to detail. The Customer Service Representative reports to the Customer Service Manager.
Requirements
- Excellent written and verbal communication skills
- Solution-minded professional with a drive to deliver value to our customers
- Ability to build and maintain good relationships with customers
- Ability to work in a fast paced, ever-changing environment, able to prioritize tasks and manage time effectively
- Experience with Word and Excel, CRM systems and order management systems
Nice To Haves
- Associate degree or equivalent work experience (Bachelor’s Degree preferred)
- 1-3 years customer service experience in a manufacturing/industrial company preferred
Responsibilities
- Actively problem solve and identify creative solutions to effectively answer internal and external customer questions, provide guidance, and resolve issues both promptly and thoroughly
- Establish relationships and engage with customers in a professional manner
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Keep organized records of all conversations in our call center database in a comprehensible manner
- Be a liaison between operations, sales, finance, and the customer ensuring timely communication and facilitating understanding by all parties
- Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, CRM, and other platforms
- Review incoming customer requests for accuracy, enter orders into order management system
- Schedule shipments (outbound deliveries and inbound returns) utilizing logistics system, coordinating shipping documents, paperwork, and DOT requirements
- Reconcile refrigerant buyback results and inform customer of final totals and resulting buyback credits
- Coordinate with Accounts Payable team to ensure customers is paid in a timely manner, and coordinate with Accounts Receivable on customer balances owed
- Follow detailed verbal and written instructions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
