Customer Service Representative I

Nexus Water Group • Columbia, SC

1d • Onsite

About The Position

Nexus Water Group is seeking a dependable Customer Service Representative I to join their Customer Experience department. This role is responsible for providing excellent customer service and support by handling inquiries, complaints, and requests, ensuring customer satisfaction by addressing needs in a timely and professional manner. The role may also assist with order processing, service information, troubleshooting, and resolving issues to maintain positive customer relationships. Strong communication skills, problem-solving abilities, and a customer-centric mindset are essential for success.

Requirements

• 1 year in customer care is required.
• H.S. Diploma or GED in General

Responsibilities

• Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
• Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
• Estimates adjustments to consumption and escalates to the manager to provide credit adjustments.
• Makes outbound calls to customers as necessary.
• Works within established guidelines and policies.

Benefits

• 401k Company Match
• Vacation Accrual: Starting at 3 weeks per year
• 10 company-paid holidays per year
• 16 hours of paid floating time per year
• Sick Time
• Medical
• Dental
• Vision
• Company-Paid Life Insurance
• Training, Professional Certifications, and Education Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED