Customer Service Representative I - Market A/B

Innova Solutions•Des Moines, IA

2d•Hybrid

About The Position

Innova Solutions has a client that is immediately hiring for a Customer Service Representative. This is a Full Time – Contract position with a duration of 06 Months. The role is hybrid and can be located in Wayne, PA or Des Moines, IA. As a Customer Service Representative, you will efficiently address customer and vendor needs through answering inbound customer calls, emails, and chats in a call center environment. You will respond to customer requests, providing confirmation/information within the required timeframe. Responsibilities include requesting lease payoff quotes, providing conditional sales buyout quotes, processing payment requests, and answering payment inquiries. You will also provide/generate documents such as invoice copies, contract copies, amortization schedules, and Bills of Sale. Additionally, you will answer general inquiries regarding tax, insurance, and end-of-lease matters, and assist customers with technical-related issues like password resets, login problems, and general portal navigation. Updating general customer account information, such as billing address, contact information, and payment information, is also a key part of the role.

Requirements

1-3 years of customer service experience
Some experience within a telephone call center.
Technical/Functional skills and knowledge.
Excellent verbal and written communication skills.
Understanding and ability to perform basic math functions.
Basic PC skills and familiarity with Microsoft Office.
Must be able to be engaged on a W-2 basis.

Nice To Haves

High School Diploma and some college.
Knowledge of the leasing industry.
Experience within the financial services industry.

Responsibilities

Efficiently address customer and vendor needs through answering inbound customer calls, emails and chats in a call center environment.
Respond to customer request providing confirmation/information within the required timeframe.
Request lease payoff quotes and provide conditional sales buyout quotes.
Process payment requests and answer payment inquiries.
Provide/generate documents such as invoice copies, contract copies, amortization schedules, Bill of sale etc.
Answer general inquiries regarding tax, insurance, end of lease etc.
Assist customers with technical related issues. Examples include password reset, log in issues, general portal navigation inquiries etc.
Update general customer account information. For example, billing address, contact information, payment information etc.