Customer Service Representative I
MEMIC
·
Posted:
August 17, 2023
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Onsite
About the position
The Customer Service Representative I is responsible for answering the customer service line and entering First Report of Injury claims into the Claims computer system. They also provide assistance to MEMIC customers by answering claim department questions and maintaining claim information. The role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks. Previous customer service experience and proficiency in Microsoft Office are preferred qualifications. Bilingual proficiency in Spanish/English is also preferred.
Responsibilities
- Answers First Report of Injury claim phone line and inputs the First Report of Injury into the Claims computer system.
- Answers Customer Service line and assists MEMIC customers answering claim department questions which may include inquiries from providers, agents, insureds and claimants.
- Set-ups and maintains claim information which includes but is not limited to adding and changing addresses, voiding checks, putting in recoveries, changing policy numbers, electronic fund transfers and debit card enrollment.
- Provides clerical support to the Claims Department which includes: Electronic Data Interchange (EDI), and First Report penalties research.
- Assists, when necessary, processing the Claim Departments mail which includes: opening, sorting, prepping for scanning and indexing mail and faxes into ImageRight.
Requirements
- High School Diploma or equivalent
- Previous customer service experience is a plus
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Strong organizational skills and attention to detail a must
- Speed and accuracy in typing a must
- Strong verbal and written communication a must
- Ability to handle multiple tasks a must
- Bilingual in Spanish/English is preferred
Benefits
- Health Insurance options
- Dental Insurance options
- Vision Insurance
- Employee Life Insurance/AD&D
- Dependent Life Insurance options
- Short-term & Long-term Disability
- Health Savings Account with potential employer match
- Flexible Medical and Dependent Care Account
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program
- Legal/Identity Theft Insurance options
- Long Term Care Insurance
- Pet Insurance
- 401(k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
- 4 weeks of Paid Time Off (PTO)
- 7 paid holidays
- Flextime schedules
- Paid Parental Leave
- Student loan paydown and refinancing assistance
- Educational assistance for job related courses, seminars, certifications or degrees
- One paid day every year to volunteer for your non-profit of choice
- On-site fitness center (Maine & Virginia) or fitness reimbursement
- Subsidized parking
- Sit-Stand desks & daily stretch breaks
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MEMIC
Memic is a medical device company that develops robotic surgical solutions that features miniature humanoid-shaped robotic arms.
Company Overview
Memic is a medical device company that develops robotic surgical solutions that features miniature humanoid-shaped robotic arms.
Benefits
- Health Insurance options, Dental Insurance options, and Vision Insurance
- Employee Life Insurance/AD&D and Dependent Life Insurance options
- Short-term & Long-term Disability
- Health Savings Account with potential employer match
- Flexible Medical and Dependent Care Account
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program
- Legal/Identity Theft Insurance options
- Long Term Care Insurance
- Pet Insurance
- 401(k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
- 5 weeks of Paid Time Off (PTO)
- 7 paid holidays
Additional benefits:
- Flextime schedules
- Paid Parental Leave
- Student loan paydown and refinancing assistance
- Educational assistance for job-related courses, seminars, certifications, or degrees
- One paid day every year to volunteer for your non-profit of choice
- On-site fitness center (Maine & Virginia) or fitness reimbursement
- Subsidized parking
- Sit-Stand desks & daily stretch breaks
Less details