Onsite Customer Service Representative/ Front Desk Admin
About The Position
One of the fastest-growing HOA management companies in Northern California is looking for a full-time onsite Customer Service Representative to join our team in Campbell, CA! Common Interest Management Services is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service—come join our team! At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. You will be a part of our Administrative and Customer Service Team providing administrative support and customer service for multiple homeowners' associations, working with the Community Association Managers and Senior Management staff.
Requirements
- 2+ years of customer service experience with a clear track record of great customer service. Someone who is extroverted and loves to talk with new people.
- High school degree or Equivalent
- Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
- A professional, pleasant phone presence and the ability to handle clients
- A clean driving record.
- Time management and organizational skills with an ability to multi-task.
Nice To Haves
- Experience in HOA management, property management, real estate, or escrow is a plus.
Responsibilities
- Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
- Handling telephone calls and emails and resolving them in a professional and courteous manner
- Issuing, tracking and following-up on work orders for community maintenance and repair
- Handling violations of community CC&Rs by issuing and tracking violations
- Tracking and managing architectural applications submitted by homeowners
- Managing building key/gate remote distributions
- Greeting clients and facilitating their requests
- Preparing and distributing document packets for meetings
- Maintaining spreadsheets, excel report tracking and Data Entry
- Preparing letters, newsletters and other correspondence
- Filing of mail, paper and electronic documents
Benefits
- medical, dental, and vision insurance
- a 401K plan with a match
- Vacation, Sick and holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
