Customer Service Representative (Onsite)

Taylor Corporation•Dayton, OH

1d•Onsite

About The Position

Taylor Enterprise Solutions, a Taylor Corporation company, is seeking a Customer Service Representative (CSR) to join the team at one of our offices in Hutchins, TX, Dayton, OH or Omaha, NE. The role is responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures. Candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

The ability to understand and appropriately use the company pricing system and policies.
The ability to understand and help the customer articulate their needs.
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
Autonomously manage and own numerous multiple-solution customers and related demands with ease.
Work independently and within a team to deliver a consistent, exceptional customer experience every time.
High School diploma or the equivalent

Nice To Haves

2 years of college
3 years of related / relevant experience in position or specialization.
Print, marketing or promotional product experience
Salesforce.com knowledge a plus.
Strong MS Office skills with emphasis on Excel and Outlook.
Advanced computer experience and ability to implement new technologies.

Responsibilities

Guarantee satisfaction and value for our customers
Contribute to a work environment that fosters pride in being part of a winning team.
Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards.
Support the company vision and mission.
Work independently and within a team to deliver a consistent, exceptional customer experience every time
Manage all communication – written, verbal and in-person – professionally, proactively and efficiently
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
Successfully establish, manage and exceed customer expectations throughout all engagements
Engage appropriate resources to assist or resolve service issues as necessary
Understand and appropriately use the company pricing system and policies
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
Manage workflow to meet customer deadlines in a team environment
Understand and help the customer articulate their needs
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
Coordination of projects and complex customer deliverables