Customer Service Representative - Onsite

TurbineAero Engines Technics • Tempe, AZ

just now • Onsite

About The Position

This is an entry-level, on-site position in our Tempe Facility. Primary responsibilities will be to assist with day-to-day administrative tasks to improve our workflows.

Requirements

• High school Diploma or GED
• Minimum 2 to 3 years in a technical customer service role with administrative responsibilities
• Technical, sales marketing and customer support dealing with aerospace products such as APU’s or other rotating equipment.
• Strong Verbal & Written Communication Skills, as well as Microsoft Office (Excel, Word, Outlook & PowerPoint, Outlook & Teams.
• Experience with Infor SyteLine or similar ERP systems
• Strong communication, negotiation, and relationship-building skills.
• Exceptional organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize in a fast-paced setting.
• Must be able to work on-site; remote work is not available for this position.

Nice To Haves

• Attention to Detail and ability to work with data.
• Communication Proficiency.
• Good work ethic, attendance and ability to work independently.
• Teamwork Orientation.
• Technical Capacity.
• Problem solving/analysis.

Responsibilities

• Coordinate daily activities including invoicing, assisting with quotes status of items in-house, and customer calls, coordinating customer visits, document filing, data entry, etc.
• Assist with updating status reports for current inductions, shipped units, repair orders, etc.
• May be required to assist in developing analysis on turnaround times, job margins, customer feedback, etc.
• May attend production and other meetings to keep the Site Leader updated and to inform management of the status of our customer backlog.
• Assist in preparing proposals/contracts as may be required.
• Assist in receiving and other areas as needed.
• Perform other administrative duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees