Customer Service Representative - Onsite
About The Position
TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business in meaningful and sustainable ways. With over 500,000 employees speaking more than 300 languages, TP leverages its global scale and local presence to be a force for good in supporting communities, clients, and the environment. The company emphasizes a balanced high-tech and high-touch approach, blending industry and geographic expertise to simplify, speed up, and secure people's lives. This role is based on-site at the Richmond, Virginia location. The Customer Service Representative will be a key contributor, acting as the eyes and ears for the team by fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. The company highlights opportunities for growth, citing an example of a Chief Client Officer who started as an agent and advanced to the top of the company.
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Proven call center experience.
- Entry-level network troubleshooting: Ability to set up home Wi-Fi Network.
- Ability to set up and configure router or switch.
- Core proficiency with a laptop or desktop computer.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Nice To Haves
- IT/Network certifications/degrees preferred.
- Customer service and/or sales experience preferred.
Responsibilities
- Find innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Track all call related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
