Customer Service Representative - Onsite
Waste Management, Inc. (WM)•Castroville, CA
•$23•Onsite
About The Position
The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations. Location: Castroville, CA This role is required to be onsite daily in our call center. Hours: 8am -5pm M-F
Requirements
- High School Diploma or GED (accredited)
Nice To Haves
- Bilingual - Spanish fluent
Responsibilities
- Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
- Communicates concise and accurate information.
- Confirms understanding of customer needs, issues, and requests.
- Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM.
- Escalates more complex issues to appropriate level.
- Uses authorized system to gather information, provide information, and/or update customer records.
- Provides standard information and education regarding service options, charges, billing, and contracts.
- Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
