Customer Service Representative & Cylinder Dispenser Operator

Enderby Gas•Bowie, TX

4d•Onsite

About The Position

Enderby Gas, Inc. is seeking a Customer Service Representative who will also work as a Cylinder Dispenser Operator. The role supports the company’s goal of delivering high-quality customer service by responding to customer inquiries, resolving issues, processing orders, and fostering positive customer relationships. It requires working effectively in a fast-paced environment while maintaining a positive attitude and communicating clearly. The position also involves safely filling and dispensing propane into DOT-compliant cylinders and other approved containers in accordance with Texas LP-Gas Safety Rules. The successful applicant must complete and pass an eight-hour course covering the proper filling and handling of ASME motor/mobile fuel containers, appurtenances, DOT cylinders, and dispenser operations. The role is based at 3074 TX-59 (HWY 59 N), Bowie, TX 76230. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM; winter hours are listed as Monday through Friday, 8:00 AM to 5:00 PM, with Saturdays as needed.

Requirements

High school diploma or equivalent.
Proven experience in telephone customer service or a related role.
Strong verbal and written communication skills.
Ability to perform duties effectively in a fast-paced environment with minimal supervision.
Basic computer proficiency and familiarity with customer account management systems.
Ability to successfully complete Railroad Commission Certification.
Must complete and pass an eight-hour course covering proper filling and handling of ASME motor/mobile fuel containers, appurtenances, DOT cylinders, and dispenser operations.

Nice To Haves

Experience with a Point-of-Sale system.
Demonstrated problem-resolution skills in a customer service setting.
Multilingual abilities to support diverse customer bases.
Training or certification in customer service best practices.
Experience filling propane bottles.

Responsibilities

Respond promptly and professionally to customer inquiries by telephone and through other communication channels.
Resolve customer issues and complaints by identifying problems, researching answers, and providing appropriate solutions.
Process customer orders accurately and efficiently and keep account information up to date.
Maintain detailed records of customer interactions, transactions, and feedback.
Collaborate with other departments to address customer needs and improve service delivery.
Operate bottle-station equipment according to established procedures and safety guidelines.
Communicate professionally and courteously with customers.
Perform repairs and replace valves on propane bottles as needed.
Dispatch incoming propane orders to drivers through the computer system in a timely manner.
Multitask between bottle-station and office procedures as necessary.
Safely fill and dispense propane into DOT-compliant cylinders and other approved containers in accordance with Texas LP-Gas Safety Rules.