CSR/Dispatcher for Work With your Handz
HIKINEX•Lebanon, NH
•Onsite
About The Position
Customer Service Representatives (CSR)/Dispatchers are the voice of the company — the calm, confident, and caring professionals who turn stressful moments into solutions. If you take pride in helping people, staying organized, and being the steady hand that keeps the day moving smoothly, you’ll feel right at home here. We’re a locally owned, fast-growing company, and we take pride in treating our team the right way. If you’re tired of the corporate runaround or feeling like just a number, you’ll fit in well here.
Requirements
- Minimum 1+ year experience in office setting or customer service experience required
- Strong phone and email etiquette
- Comfortable working on a computer throughout the day
- Strong communication and multitasking skills
Nice To Haves
- Preferred experience in skilled trades or home services companies
- Experience in home services or trades industry preferred
- ServiceTitan experience preferred but not required
Responsibilities
- Answer inbound customer calls and emails
- Schedule service appointments
- Assist customers with memberships and service inquiries
- Maintain accurate customer records in ServiceTitan
- Coordinate communication between customers and technicians
- Deliver exceptional customer service
Benefits
- Competitive pay depending on experience
- PTO and paid holidays
- Health insurance options
- Retirement plan with company match
- Year-round steady work
- A solid team environment where everyone actually knows each other
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
