CSR / Dispatcher

Dalcon Electric • San Jose, CA

8d • Onsite

About The Position

Dalcon Electric in San Jose, CA is actively seeking an efficient full-time CSR / Dispatcher to interact with customers, schedule leads, assist with dispatching, and support management with various administrative tasks. Do you enjoy helping others? Are you someone who thrives in a fast-paced environment? Would you like to work with a great team of people? If so, please keep reading! This full-time customer service and dispatch position earns competitive pay. We also provide excellent benefits and perks, including a sign-on bonus, ongoing training, monthly bonus opportunities, and paid time off (PTO). Additionally, we plan to offer a 401(k) plan. If this sounds like the right customer service and dispatch opportunity for you, apply today! ABOUT DALCON ELECTRIC Alongside exceptional electrical services, we emphasize customer service first. With each project, we want our customers to have an above and beyond experience. We make that happen through our high-quality repairs, installations, and follow-through, ensuring 100% client satisfaction every time. We want each person on our team to feel confident in their position and contribute to being the best electrical service company in the Bay Area. With this in mind, we maintain a transparent management style and set a clear understanding of expectations and goals. To show our genuine appreciation for our great employees, we hold company events and prioritize a team first attitude. All of our efforts combined, create a family-oriented feel with competitiveness to be the best you can be, doing a job you love.

Requirements

• Excellent spelling and grammar
• Basic typing and computer skills
• Familiarity with Microsoft Word and Excel and a willingness to learn new systems
• Self-motivated
• Positive, can-do attitude
• Effectively communicate, both in writing and verbally
• Professional and friendly
• Learn quickly
• Manage time efficiently and prioritize tasks accordingly
• Ability to pass a background check and drug screening test

Responsibilities

• Interact with customers
• Schedule leads
• Assist with dispatching service technicians
• Support management with various administrative tasks
• Answer phone calls
• Assess customer support needs
• Schedule and coordinate service calls
• Perform administrative support
• Assist in client retention

Benefits

• Sign-on bonus
• Ongoing training
• Monthly bonus opportunities
• Paid time off (PTO)
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed