Dispatcher/CSR

ACS Air Conditioning Specialist • Knoxville, TN

3d • Onsite

About The Position

This role is responsible for maintaining the daily schedule for service technicians and installation teams, answering incoming calls, booking jobs for the service department, and communicating with customers daily for follow-ups, tech arrival updates, scheduling, and more. The position operates in a fast-paced environment that emphasizes teamwork, strong typing, and multitasking skills.

Requirements

• 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
• Proactive & accountable
• Self-motivated, fast learner and highly organized multi-tasker with attention to detail
• Excellent communication and customer service skills especially under pressure
• Team player who is a self-starter and able to learn independently
• Confident in utilizing and learning new software programs
• Geographical knowledge of service area or map reading skills
• High school diploma or general education degree (GED)
• Must enjoy helping and working with others

Nice To Haves

• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)

Responsibilities

• Maintaining the daily schedule for both service techs and installation teams
• Answering incoming calls
• Booking jobs for service department
• Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED