Customer Service Representative - Bilingual Spanish (remote)

Central Research • US,

20h • Remote

About The Position

At Central Research, Inc. (CRI), we’re helping people navigate their federal student Perkins loans with compassion, clarity, and compliance. We're currently seeking bilingual (Spanish) Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact all from the comfort of their own home. This is a fully remote position, and CRI provides all equipment needed to perform the job. In this role, you will support student loan borrowers by phone, helping them understand their accounts, repayment options, and application processes in a high-volume contact center environment.

Requirements

• Must be a US Citizen
• Speak fluent in English & Spanish
• High School diploma or GED
• 6+ months of customer service in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed)
• Not in default on federal student loans
• Demonstrated financial responsibility
• No felony convictions within the past 7 years
• Misdemeanor convictions within the past 7 years may impact eligibility
• No non-medical collections totaling $7,500 or more
• Reliable high-speed internet connection (No WIFI, wired Ethernet required)
• Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours

Nice To Haves

• Prior call center experience
• Associate or bachelor's degree

Responsibilities

• Assist student loan borrowers with account questions, repayment options, and applications
• Handle inbound and outbound calls in a fast-paced, high-volume contact center
• Provide accurate, professional, and courteous support on every call
• Follow federal regulations, company policies, and data security requirements
• Meet established performance metrics and quality assurance standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED