Customer Service Representative - Bilingual (English/Spanish)
About The Position
Apoyo Financiero, Inc. is hiring bilingual talent for our San Francisco branch. This opportunity is ideal for bilingual candidates with experience in sales, customer service, call center, collections, retail, cashier, or direct customer-facing roles. Previous financial services experience is not required. At Apoyo Financiero, we provide complete training in the credit cycle, financial education, and responsible credit history management. We are looking for individuals who want to do more than sales or customer service. We are looking for people who want to grow and become Financial Credit Specialists. Through your work, you will help our community cover financial needs, reach important goals, fulfill dreams, and learn how to make better financial decisions to protect and build their credit history. Our commitment goes beyond offering financial products. We are here to guide, educate, and support our community with respect, responsibility, and empathy. At Apoyo Financiero, we seek to bring long-term team members on board; therefore, we provide the training to build a stable and successful career within the financial sector.
Requirements
- Sales and collections experience preferred.
- Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
- Service-oriented and able to resolve customer concerns professionally.
- Strong phone presence; comfortable with high call volume.
- Bilingual (English/Spanish).
- Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
- Self-motivated with a strong desire for professional growth.
- Open to ongoing coaching and committed to becoming an expert in consumer credit.
- High School diploma required; College preferred.
- Must be able to maintain strict confidentiality of client information.
Nice To Haves
- Previous financial services experience is not required.
- College preferred.
Responsibilities
- Help our community cover financial needs, reach important goals, fulfill dreams, and learn how to make better financial decisions to protect and build their credit history.
- Guide, educate, and support our community with respect, responsibility, and empathy.
- Provide complete training in the credit cycle, financial education, and responsible credit history management.
Benefits
- Medical benefits.
- 401(k) Retirement plan.
- Paid holidays, vacation days, sick days, and bereavement (direct family).
- Training and leadership development.
- Inspiring career path with internal growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
