Bilingual English / Spanish Customer Service Representative

UnitedHealth Group • Tampa, FL

1d • $16 - $29 • Remote

About The Position

This position is Remote in TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY OK. You will have the flexibility to work remotely as you take on some tough challenges. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Bilingual fluency in English and Spanish
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
• Ability to attend 3 - 4 weeks of training with 100%25 attendance and ability to be on camera throughout duration of training
• Ability to work full-time based on an anticipated schedule of (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am - 11:00 pm local time, with set break and lunch times. During peak season and when deemed necessary for business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift
• Reside within Texas, North Carolina, Florida, Georgia, Missouri, Indiana, South Carolina, Arizona, Kansas, Kentucky, Oklahoma
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
• Must be able to connect directly into internet - via hard wire (either directly to modem or router)
• Appear on camera as requested during training, team meetings, etc
• Telecommuter work is limited to the address provided as part of the Telecommuter Agreement
• Telecommuting is not to be used as a substitute for childcare or dependent care. To dedicate full attention to work duties, employees must establish or continue regular child or dependent care arrangements while telecommuting
• Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer
• Appear on camera during training 100%25 and as requested beyond training
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
• Candidates are required to pass a drug test before beginning employment.

Nice To Haves

• Call Center experience
• Experience with a virtual learning environment
• Experience in working with Digital platforms and systems (Web, Chat, Email)
• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)

Responsibilities

• Respond to 60 - 80 incoming calls from customers or pharmacies inquiring about home delivery pharmacy or pharmacy benefits
• Ask appropriate questions and listen actively while documenting required information in computer systems
• Occasionally make outbound calls to customers for follow – ups

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED