Customer Service Representative - Bilingual Spanish/English Preferred

Neighborhood Health•Springfield, MO

5d•Onsite

About The Position

Neighborhood Health is an innovative network of 12 community health centers in Nashville, Gallatin, and Lebanon, Tennessee, providing comprehensive primary care, integrated behavioral health, and dental services to almost 30,000 patients. Our patients primarily include immigrants, residents of public housing, individuals experiencing homelessness, and persons living with addiction. As a federally qualified health center, we provide care without regard to health insurance or a patient’s ability to pay. We strive to improve our Patient Centered Medical Home model to ensure all patients get the right high-quality care, at the right place and the right time. The customer service representative is a member of the non-clinical team, working closely with medical assistants, nurses, and providers to assure that patients are seen quickly and efficiently. CSR’s will help the patient receive a full range of primary and preventive care of the highest quality in a sensitive manner. Must be able to work in a Patient Centered Medical Home model. Must facilitate partnerships between patients, physicians and health teams with a focus on care coordination and integration of treatment internally and externally. Must work diligently to assure that services are accessible, continuous, comprehensive, coordinated, compassionate, and culturally effective. Must be committed to eliminating barriers to care that is centered on the needs and convenience of patients above all other factors. Customer Service Representatives must multi-task and may be assigned a specific range of duties by their supervisor to improve efficiency and assure quality of patient care.

Requirements

High School diploma
Knowledge of Medical terminology
Clerical experience
Medical Record experience
Computer skills
Excellent people skills
Good basic reading, writing and math skills
Ability to use discretion in handling confidential information

Nice To Haves

Money handling experience
Bilingual Spanish/English

Responsibilities

Patient Registration & Check Out
Answering Telephone
Opening mail and sending mail
Requesting supplies
Scheduling Appointments
Translating for patients
Passing out Birth Certificate Information Packets
Assisting with CoverKids applications
Patient Check in
Verifying Insurance/Passport (In Network & Out of Network)
Scanning Patient ID/Driver License, Insurance Card, Capturing Patient Picture
Creating charts (Different Numbering Systems for Clinics)
Printing Encounter Tickets
Pulling Charts
Filling Charts
Disclosure of Patient Information to other Medical or legal entities
Check Out
Run daily Batch report and balancing batch report
Collect and turn in all Encounter Fee Tickets daily to the Billing Department
Keep track of all payments put into the system through Check Out
Responsible for sending all payments to accounting department daily.
Assist Patient
Register & check out patient in timely manner
Answer patient questions
CoverKids application or Birth Certificate information packet
Take patient messages for Medical Assistants and Providers
Assist Medical Assistant
Pull Charts with Encounter Fee Ticket attached
Enter insurance in the system for Lab work
Sign in charts and put into provider mail box
Take messages for Medical Assistant & provider
Assist Medical Provider
Check over Encounter Fee Ticket to make sure it is complete
Rotate Walk ins to each provider
Communicate with provider about the front desk policies and procedures
Communicate the needs of the patients
Assist Supervisor
Reporting Patient complaints
Accountability of payments received in system
Clear all encounters that are not seen by a Provider
Send out medical records in a timely manner
Enter/Verify insurance for every patient
Correct mistakes made through registration
Maintain a warm and professional demeanor
Maintain cultural sensitivity to a diverse customer and team composition
Act as a team member
Take initiative in assisting other team members when needed
Understand and comply with JCAHO patient safety standards including Guest Sign in book at all sites
Understand and comply with OSHA’s Bloodborn Pathogen Standard and other OSHA safety measures
Understand and comply with infection-control precautions
Understand and comply with HIPPA and patient confidentiality standards
Stay informed of insurance and TennCare information as it affects services
Participate in continuing education, staff meetings and committees as requested
Participate in cross-training to assure ability to move among clinic support positions
Assist all sites in necessary staffing as requested
Related duties as assigned