Bilingual Customer Service Representative – English/Spanish
About The Position
We are hiring Bilingual Customer Service Representatives for an entry-level customer service and collections position. Previous collections or call center experience is not required. Paid training, coaching, and ongoing support are provided. This is an excellent opportunity for someone looking to transition into an office, call center, financial services, accounts receivable, or customer service career. Our client is a professional accounts receivable management and customer service organization that helps consumers understand and resolve outstanding account balances. The company focuses on professional communication, compliance, customer service, and helping consumers identify realistic payment solutions.
Requirements
- Bilingual in English and Spanish
- At least 6 months of customer service experience
- Customer service experience may come from retail, fast food, restaurants, hospitality, call centers, offices, sales, front desk, reception, or other customer-facing environments
- Strong verbal communication and listening skills
- Comfortable speaking with customers over the phone
- Professional, friendly, and respectful communication style
- Comfortable using computers and learning new software
- Ability to navigate multiple screens while entering information accurately
- Good attention to detail and documentation skills
- Ability to handle difficult or sensitive customer conversations professionally
- Reliable attendance and punctuality
- Willingness to learn customer service, collections, accounts receivable, and payment processing procedures
Nice To Haves
- Previous experience in collections, accounts receivable, financial services, or a call center is helpful but not required.
Responsibilities
- Handle inbound and outbound customer service calls in English and Spanish
- Assist English- and Spanish-speaking customers with account questions
- Explain balances, payments, account information, and available options
- Help customers establish payment arrangements within approved guidelines
- Provide professional, respectful, and solutions-focused customer service
- Accurately enter notes and document customer interactions in internal computer systems
- Respond to customer questions, concerns, disputes, and requests
- Navigate multiple computer screens and systems while speaking with customers
- Meet established expectations for customer service, call quality, productivity, and KPIs
- Follow company policies and applicable collections and consumer protection regulations, including FDCPA requirements
- Protect confidential customer and account information
Benefits
- Paid training
- Coaching and ongoing support
- Potential remote work after training and meeting performance expectations
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- On-the-job training
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
