Customer Service Representative - Bilingual Spanish
About The Position
The Customer Service Representative - Bilingual Spanish provides excellent phone‑based support in both English and Spanish to small business owners who hold commercial insurance policies with WCF Insurance. As a commercial insurance carrier, WCF Insurance serves business owners seeking coverage to protect their operations, employees, and workplaces. Training is provided, including time to learn our systems, processes, and the fundamentals of commercial insurance. In this role, you'll handle inbound calls, assist with policy changes, complete follow‑ups, and support underwriting operations. The work is steady and varied, with an emphasis on accuracy, service quality, and clear communication. In addition to daily customer support, each Customer Service Representative is assigned ownership of a specific area of the customer service experience. You'll share reoccurring questions and feedback and contribute to service improvements. During lighter call volume, time is used for follow‑ups, queue support, and maintaining service quality. Depending on business needs, this role may also assist with other service channels, including email, live chat, and the front desk, to ensure a consistent customer experience. This position is well‑suited for candidates with phone or office experience, as well as those early in their careers who are interested in learning commercial insurance and supporting small businesses in a professional environment.
Requirements
- Bilingual English and Spanish required, with the ability to demonstrate proficiency in both verbal and written communication in each language.
- Strong communication and active listening skills.
- Professional, calm approach to customer concerns and de-escalation.
- Clear problem-solving and sound judgment.
- High attention to detail and documentation accuracy.
- Ability to explain information clearly and simply.
- Comfortable multitasking across systems.
- Reliable and consistent for scheduled coverage.
- Customer-focused mindset with strong follow-through.
- Comfort with performance metrics.
- Experience working with internal and external partners.
Nice To Haves
- Phone or office experience
- Interest in learning commercial insurance
Responsibilities
- Handle inbound calls
- Assist with policy changes
- Complete follow-ups
- Support underwriting operations
- Share reoccurring questions and feedback
- Contribute to service improvements
- Assist with other service channels, including email, live chat, and the front desk, to ensure a consistent customer experience
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life insurance
- 401K with a generous employer match
- Employee Assistance Program
- Time off to volunteer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
