Bilingual Customer Service Representative (Spanish)
About The Position
As a Bilingual (Spanish/English) Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad.
Requirements
- Minimum of 1 year of customer-facing experience required; 3+ years preferred.
- Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
- High School Diploma or GED required.
- Fluency in Spanish and English required.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
- Available to work evenings, weekends, and holidays.
Nice To Haves
- Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
- College degree preferred.
Responsibilities
- Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
- Resolve customer concerns, ensuring a positive experience.
- Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
- Enhance customer satisfaction through meaningful interactions.
Benefits
- Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
- Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
- 401(k) with up to 6% match, vested immediately.
- GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
- Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
