Customer Service Representative Bartender

THE PLEX LLC•San Jose, CA

23d•$21 - $25•Onsite

About The Position

The bartender provides an excellent guest experience by accurately preparing and responsibly serving beverages to guests and members. The role follows standard recipes, mixes ingredients, prepares cocktails and other drinks, may offer and serve food, collects payment, and keeps the bar area clean, sanitary, and organized. The Plex is a 240,000-square-foot entertainment facility encompassing an athletic club, sports activities, and The Penalty Box Bar and Grill. It offers dining, fitness, family activities, parties, and social events and is open seven days a week.

Requirements

Basic math skills.
Basic understanding of beer, wine, and spirits.
Professionalism when interacting with guests and handling complaints.
Current RBS Certificate.
High school diploma or equivalent.
Experience handling money and proficiency operating a point-of-sale system.
Ability to stand for the duration of a work shift, walk for prolonged periods, bend, reach overhead, and lift up to 20 pounds.

Nice To Haves

Two to three years of bartending experience is strongly preferred.
Restaurant or hospitality industry experience.

Responsibilities

Open and close bar stations for the assigned shift.
Welcome guests when they sit at the bar.
Take beverage orders from guests and prepare drinks for service staff.
Prepare cocktails and serve alcoholic and non-alcoholic beverages.
Recommend offerings based on knowledge of The Plex’s beer, wine, food, and beverages.
Provide excellent customer service and respond to guest complaints.
Present bills, accept payments, operate the point-of-sale system, and follow cash-handling procedures with accountability for transactions.
Check guest identification to verify age requirements for alcohol purchases.
Clean bars, work areas, and bar equipment; remove dishes and glasses and take them to the dish area for cleaning.
Comply with company policies and applicable laws, including health and safety standards.
Perform other duties as assigned by management.