Customer Service Representative/Bank Teller (Part-Time)

GenoaBank•Sandusky, OH

2d•Onsite

About The Position

Provides a variety of customer savings, checking and credit account transactions, as well as customer services. Responsible for comprehensive, prompt and efficient customer transactions. Responsible for promoting other banking products to customers as well as opening new accounts during high volume periods. Balances cash drawer at end of shift and compares totaled amount to computer generated proof sheet.

Requirements

High School Diploma
Cash handling and customer service experience preferred.
Strong communication skills
cash handling experience
proficient computer skills.

Responsibilities

Completes customer transactions including daily deposit account transactions, loan payments and night deposits.
Process customer orders for cashiers checks.
Provide access to safe deposit boxes following specialized procedures.
Process ATM transactions and maintains appropriate levels of available cash.
Balance currency, coin and checks in cash drawer at end of shift.
Respond to customer questions and follow through on customer requests.
Answer incoming calls in the absence of branch receptionist.
Direct customers to appropriate personnel.
Match customer and potential customer needs to bank products and services.
Makes referrals to appropriate personnel.
Open new checking, savings, CDs and all other deposit accounts for customers during high volume periods or in the absence of the Assistant or Branch Manager.
Assists Lead Customer Service Representative in vault duties, pack bundles, etc.
Filing as needed including signature cards, ATM applications, maintenance forms, etc.
Order checks and other customer requested items as needed.
Maintains compliance and required compliance training with all banking laws, acts, regulations and bank policies and procedures.
Any other duties and/or projects as assigned by Management.