Customer Service Representative/Bank Teller - Full Time

GenoaBank • Sandusky, OH

4d • Onsite

About The Position

GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers. The bank has branches in multiple Ohio locations and is expanding to Sandusky, Ohio. GenoaBank is driven to serve each community’s financial needs with friendly, personal service, exceptional service, quick decisions, innovative products, and great rates. The Customer Service Representative/Bank Teller role provides a variety of customer savings, checking, and credit account transactions, as well as customer services. This role is responsible for comprehensive, prompt, and efficient customer transactions, promoting banking products, and opening new accounts during high volume periods. The position also involves balancing the cash drawer at the end of each shift.

Requirements

• High School Diploma
• Cash handling and customer service experience preferred.
• Strong communication skills
• Proficient computer skills

Responsibilities

• Completes customer transactions including daily deposit account transactions, loan payments and night deposits.
• Process customer orders for cashiers checks.
• Provide access to safe deposit boxes following specialized procedures.
• Process ATM transactions and maintains appropriate levels of available cash.
• Balance currency, coin and checks in cash drawer at end of shift.
• Respond to customer questions and follow through on customer requests.
• Answer incoming calls in the absence of branch receptionist.
• Direct customers to appropriate personnel.
• Match customer and potential customer needs to bank products and services.
• Makes referrals to appropriate personnel.
• Open new checking, savings, CDs and all other deposit accounts for customers during high volume periods or in the absence of the Assistant or Branch Manager.
• Assists Lead Customer Service Representative in vault duties, pack bundles, etc.
• Filing as needed including signature cards, ATM applications, maintenance forms, etc.
• Order checks and other customer requested items as needed.
• Maintains compliance and required compliance training with all banking laws, acts, regulations and bank policies and procedures.
• Any other duties and/or projects as assigned by Management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Short-term disability insurance
• Life insurance
• 401(k) plan
• Profit sharing
• Employee Stock Purchase Plan
• Generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED