Customer Service Representative- Automotive (On-Site)
About The Position
The Automotive Customer Service Representative position interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. Military veterans are encouraged to apply. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, earning awards for "World’s Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" annually. As an Automotive Customer Service Representative, you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. Due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
Requirements
- Experience in a customer service, contact center or concierge service environment
- 6 months customer service experience
- High School Diploma
- Proficiency in fast-paced multi-tasking
- Strong Windows/PC; must be able to toggle between various applications and websites
- Only qualified applicants who are legally authorized to work in Canada will be considered.
Nice To Haves
- Have previous experience with Salesforce Service Cloud (CRM) and/or automotive industry experience (contact center, dealership).
Responsibilities
- Support customer requests to update contact information or communication preferences
- Assist customers with information pertaining to their vehicle (campaigns, recalls, parts, accessories, connected technologies, electrification)
- Assist customers with website navigation
- Recall and campaign related inquiries or complaints
- Requests for reimbursement for various expenses
- Roadside assistance concerns
- Support for customer inquiries regarding repair procedures at authorized dealership
- Warranty related inquiries and complaints
- Deliver expert customer experiences…with a smile.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- registered retirement savings plan
- paid time off and holidays
- paid training days
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
