Customer Service Req 1 (Temp 6-Month Engagement)

Savista•Remote - NC, NC

1d•$16 - $18•Remote

About The Position

Savista is hiring a temporary, full-time Customer Service Representative 1 for a six-month healthcare refund initiative, with potential for extension. This remote role supports patients by helping them understand their accounts, refund status, and next steps while providing a positive, supportive customer experience. It is an inbound call center position with no outbound calling, sales, or payment collection responsibilities. The role uses structured workflows and scripts and offers exposure to healthcare customer service and revenue cycle operations. The schedule must accommodate West Coast operating hours: 8 a.m.–5 p.m. PST, 10 a.m.–7 p.m. CST, or 11 a.m.–8 p.m. EST. The stated pay range is $16.00–$18.00 per hour. Compensation within the range may vary based on factors including location, experience, certifications, and skills.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience; call center, healthcare, or revenue cycle experience is preferred.
Ability to handle inbound calls professionally and efficiently in a high-volume call center environment.
Strong verbal communication skills and ability to clearly explain billing and refund-related information to patients.
Ability to follow structured scripts, workflows, and escalation protocols accurately.
Attention to detail and ability to accurately document interactions in designated systems.
Ability to maintain confidentiality and comply with client-approved authentication and data privacy requirements.
Basic computer proficiency, including experience navigating multiple systems simultaneously.
Ability to work West Coast operating hours: 8 a.m.–5 p.m. PST, 10 a.m.–7 p.m. CST, or 11 a.m.–8 p.m. EST.

Nice To Haves

Call center, healthcare, or revenue cycle experience.

Responsibilities

Handle inbound calls.
Verify caller and patient identity using client-approved authentication procedures before discussing account or refund information.
Help callers understand the purpose of the refund initiative, refund status, and next steps according to client-approved workflows.
Respond to patient inquiries using approved scripts, workflows, and escalation protocols.
Accurately document call interactions in client-designated systems in accordance with training and documentation standards.

Benefits

Medical, dental, and vision benefits.
HSA and FSA accounts.
Short-term and long-term disability insurance.
Accident, hospital indemnity, and critical illness insurance.
Life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
401(k) with company match.
Company HSA contributions.
Access to certified financial planners.
17 days of PTO for full-time colleagues, with increases based on tenure.
9 paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription.
Colleague Assistance Program (EAP) with access to licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts.