Customer Service Rep

Hydro•Gainesville, FL

About The Position

The Customer Service Representative provides outstanding support to customers by addressing inquiries, resolving issues, and fostering a positive experience. The role processes customer purchase orders, manages customer accounts and communications, prepares quotations, handles complaints, and supports additional accounts as needed. It also involves maintaining organized files and collaborating effectively with the team.

Requirements

Minimum of 2 years of customer service experience.
Exposure to inventory and planning processes.
Strong computer skills, including proficiency in Microsoft Office and Excel.
Excellent customer service and verbal and written communication skills.
Proficiency in handling customer interactions via telephone and email.
Highly organized, self-starting, and detail-oriented.
Ability to adapt to change and thrive in a dynamic environment.
Strong math skills.

Nice To Haves

Experience in extrusion or manufacturing customer service.
Familiarity with Oracle purchase order management.
Working knowledge of AS400.

Responsibilities

Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
Manage customer accounts and handle communications via phone and email.
Adapt and provide support for additional accounts as needed.
Prepare quotations and follow up with customers.
Enter purchase order requisitions.
Report and resolve customer complaints.
Maintain organized files.
Collaborate effectively in a team environment.
Perform other assigned duties as needed.