Customer Service Rep

Safe Fleet • Belton, MO

13d

About The Position

Safe Fleet is hiring a Customer Service Rep to serve as a primary point of contact for customers and the hub for order, sales, and follow-up activities. The role interprets customer instructions and coordinates with people across the company to support the production of custom-manufactured products. It includes order entry, customer communications, shipment tracking, quotes and proposals, and complaint resolution.

The position is based primarily in an air-conditioned cubicle, with occasional work in an unheated or air-conditioned manufacturing or warehouse setting. The role requires communicating by telephone while entering data on a computer, handling multiple tasks in a fast-paced environment, and meeting physical demands that include frequent reaching, gripping, carrying up to 50 pounds, standing, stooping, bending, stretching, squatting, and walking, as well as being seated for much of the day. Safety glasses with side shields are required in the production area.

Safe Fleet describes itself as a fast-growing manufacturing, service, and technology company with over 1,700 employees in over 15 locations across Canada and the United States. The company offers a comprehensive compensation package, including medical, dental, and 401(k). Background checks and pre-hire drug screening are conducted where allowed by law.

Requirements

• Data-entry skills.
• High school diploma or equivalent.
• Previous sales experience, ideally selling a custom-manufactured product.
• Demonstrated ability to read engineering drawings.
• Good interpersonal skills.
• Training in Lead Six Sigma, Safety, and Quality.
• Computer literacy with company-supported programs.
• Knowledge of R•O•M's Quality Management System.
• Ability to read, write, speak, and understand English.
• Adequate hearing and visual acuity.
• Ability to communicate effectively by telephone while entering data on a computer.
• Ability to handle multiple tasks and perform effectively in a fast-paced work environment.
• Good communication skills and ability to understand verbal and written instructions.

Responsibilities

• Serve as the primary point of contact for customers and interpret and implement customer instructions for custom manufacturing products.
• Communicate with individuals whose work affects customer communications.
• Track shipment status for customer orders.
• Represent the company in handling and resolving customer complaints.
• Gather customer instructions and write customer orders.
• Gather customer credit information and provide it to the Assistant Controller.
• Follow up on literature requests from potential customers.
• Update customer records.
• Prepare and send quotes and provide written proposals to customers and potential customers.
• Handle customer special-price requests and special-design requests.
• Obtain information from customers for fabrication of shop drawings and products.
• Issue credits, send order acknowledgements, and compose letters to customers and potential customers.
• Maintain order-activity tracking records for larger accounts when required.
• Perform other duties as assigned.

Benefits

• Comprehensive compensation package, including medical, dental, and 401(k).
• Freedom to explore new projects, support to think outside the box, and tools to achieve personal success.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED