Customer Service Rep

Safe Fleet•Belton, MO

About The Position

Meet the Smart Safety Company At Safe Fleet, our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems. We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans. We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you? Position Requirements and Objectives: The ideal candidate for this busy role is a Customer Service Perfectionist, a fast learner who excels at people, systems and technicality - someone who focuses on the small details because they know how much they count! This is the answer seat, the hub of all things order, sales and follow-up related. This important role knows it all!

Requirements

Must have Data Entry
High School Diploma or Equivalent
Previous experience in sales, ideally selling a custom manufactured product.
Demonstrated ability to read engineering drawings.
Good interpersonal skills.
Training in Lead Six Sigma, Safety and Quality.
Computer literacy on company supported programs.
Knowledge of R•O•M's Quality Management System.
Must have the ability to read, write, speak and understand English plus have adequate hearing and visual acuity.
Good communication skills are required in addition to understanding verbal and written instruction.
Must handle multiple tasks and perform effectively in a fast paced work environment.

Responsibilities

Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products.
Communicates with all individuals whose involvement impacts customer communications.
Track shipment status of customer orders.
Represents the company in handling and resolving customer complaints.
Assimilates customer instructions and writes customer orders.
Gathers customer credit information and provide to the Assistant Controller.
Follow up on literature requests from potential customers.
Updates customer records.
Prepares and sends quotes and provides written proposals to customers and potential customers.
Handles customer special price requests and special design requests.
Obtains pertinent information from customers for fabrication of shop drawings and product.
Issues credits, sends order acknowledgements and composes letters to customers and potential customers.
Maintain record of order activity tracking for larger accounts when required.
Other duties as assigned.