Customer Service Rep
Melling Tool Co•Jackson, MI
•$40,000 - $45,000•Onsite
About The Position
Responsible for handling customer orders, inquiries, billing and problem resolution by performing the essential duties.
Requirements
- Ninety (90) day training period
- One (1) year of experience with clerical and/or administrative duties
- Advanced computer skills and experience necessary with JD Edwards, EDI Order processing systems; Excel Spreadsheet software PDF Files (and converting them) and Microsoft Word Processing software
- Strong communication skills in order to clearly explain options and solutions
- Math skills to include simple addition, subtraction, multiplication and division
Nice To Haves
- Experience in a manufacturing or warehouse preferred
- Associate's degree or equivalent preferred
Responsibilities
- Engages in receiving, customer orders and product inquiries, as well as customer problem resolution via answering phone calls, faxes, email, multitasking etc.
- Responsible for order entry, data entry and account billing processes
- Responsible for verifying credit status of customers placing orders
- Verifies inventory for customers and locates parts for customers, also notifies supervisor of orders that would deplete inventory
- Knowledgeable of and supports Human Resource, Quality and Safety/Environmental policies & practices
- Strives for continuous improvement in their area of expertise and job function that results in better cost, quality, or functionality of the products we deliver to our customers
- Promote good employee relations and high morale
- Demonstrate teamwork and respect by working constructively with co-workers to achieve the best results possible
- All other duties assigned by the supervisor or department manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
