Customer Service Rep(07703) - 702 Highland Ave.

Domino's Franchise•National City, CA

About The Position

The Customer Service Rep operates equipment; stocks ingredients from delivery areas to storage, work areas, and the walk-in cooler; prepares products; receives and processes telephone orders; takes inventory and completes associated paperwork; and cleans equipment and the facility approximately daily. Orientation and training are provided on the job. The role requires communicating with customers and co-workers in person and by telephone, giving and understanding written instructions, processing orders, handling monetary transactions, and entering orders using a computer keyboard or touch screen. Most tasks are performed standing, with frequent walking over short distances and continuous reaching and hand use. The work involves a range of physical tasks, including lifting and carrying supplies, bending, crouching, pushing and pulling trays, and occasionally climbing stairs or ladders. Delivery-related duties described in the posting include driving within a designated delivery area and carrying orders to customers. The work environment may include adverse weather during outside tasks; temperatures ranging from about 36 degrees in the cooler to 90 degrees or higher in some work areas; food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Employees use near- and mid-range vision, depth perception, and the ability to distinguish hot from cold surfaces. The role requires working with others and independently, handling repetitive tasks and stress, meeting quality standards, and making judgments and decisions.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by telephone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and handle deliveries weighing up to 50 pounds and perform the physical activities described in the posting.
For delivery duties, ability to drive within a designated delivery area and carry orders while walking and climbing.

Responsibilities

Operate all equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and co-workers to process orders by telephone and in person.
Enter orders using a computer keyboard or touch screen.
Unload bulk product deliveries using a hand truck and stock supplies on shelves.
Deliver pizzas within a designated delivery area, as applicable to delivery duties described in the posting.